Shipping Policy

At WOODSTACK, we strive to process and ship every order as quickly as possible.

Order Processing

• Orders are processed Monday through Friday, excluding weekends and holidays.

• Most orders are processed within 1 business day.

• During major product launches, holidays, or high-volume periods, processing times may be slightly longer.

Shipping Time

Once your order has been processed, standard shipping typically arrives within 2–3 business days.

Please note that delivery times are estimates and may vary due to weather, carrier delays, or other circumstances beyond our control.

Backorders & Inventory Issues

Occasionally, an item may experience an unexpected inventory issue or become backordered.

If this happens:

• We will notify you as soon as possible.

• Your order may require additional processing time.

• If an item cannot be fulfilled, we will contact you with available options, including a refund if applicable.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number so you can follow your package.

Shipping Address

Please verify your shipping address before placing your order.

WOODSTACK is not responsible for delays or additional shipping charges caused by incorrect or incomplete shipping addresses. If a package is returned to us because of an incorrect address or because it was unclaimed, additional shipping charges may apply for reshipment.

Lost or Delayed Packages

After your package has been picked up by the shipping carrier, delivery is the responsibility of the carrier.

If your shipment is delayed, lost, or marked as delivered but cannot be located, please contact us. We will gladly assist you in working with the shipping carrier to resolve the issue.

Shipping Area

At this time, WOODSTACK ships only within the United States. We do not offer international shipping.

Order Changes & Cancellations

Orders begin processing shortly after they are placed. Because of this, we cannot guarantee changes or cancellations once an order has entered processing.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery and include your order number along with photos of the damaged package and item(s). We will work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions about your order or shipping, please contact us:

Email: orders@woodstack.com

Phone: (866) 966-3785

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (Eastern Time)