FAQ: Your Questions Answered

From shipping and returns to store policies, our FAQ section provides comprehensive information to enhance your shopping experience.

30 Day Return Policy

What is our return policy?

At WOODstack, we offer a generous 30-day return policy from the date of purchase. We believe in exceptional customer service and value your satisfaction.

What are the conditions for returns?

To ensure a smooth return process, please return items in their original condition with all packaging materials and UPC tags intact within the 30-day return period.

What happens if return conditions are not met?

If return conditions are not met, the return may be voided. Items not meeting these criteria may be destroyed or donated at our discretion.

How can I expedite the return process?

To expedite returns, please include your order email or a note with your order number. This helps us process your return more efficiently.

Can I return items after the 30-day period?

Unfortunately, we cannot accept returns after the 30-day period. We encourage customers to initiate returns within this timeframe for a smooth process.

Refund Policy

When will I receive my refund?

Your refund will be processed once your package is received by our returns department. Please allow 5 to 7 business days from receipt for funds to be processed back to your bank account.

What happens after my package is received for a refund?

Once your package is received, our returns department will initiate the refund process. Please allow 5 to 7 business days for the funds to be processed and credited back to your bank account.

Exchange Policy

How can I exchange an item?

If your item doesn't fit or you prefer a different color, you can exchange it for another size or color via mail. Please follow our exchange process for a seamless experience.

What if the new item I want costs more than the original item?

Unfortunately, we're unable to process exchanges for items with a higher cost than the original. In such cases, please consider returning the original item and placing a new order.

What happens if the new item I want is cheaper than the original item?

If the new item costs less than the original, a refund for the price difference will be issued. This ensures fair and transparent exchanges for our customers.

What information should I include for an exchange?

To expedite your exchange, please include the product number and size of the item you wish to receive in exchange. This helps us process your request accurately and efficiently.

Final Sale Items

What are Final Sale items?

Final Sale items are products that are marked as non-returnable and non-refundable at the time of purchase. Please check the item's status before completing your purchase.

How can I identify Final Sale items on the website?

Final Sale items are clearly marked as such at the time of purchase. Please review the product details before completing your order to ensure you are aware of any non-returnable or non-refundable items.

Return Process

Please mail your returns to:

Attn: Returns Department

2 Broad Street

Clifton, New Jersey, 07013

What items are eligible for return?

Eligible items are those that are not marked as 'Final Sale' and are in their original, unworn condition with tags attached, unless there's a manufacturer defect.

How should I handle a product with a manufacturer defect?

Please contact our customer service team for assistance in such cases.

What packaging should I use for my return shipment?
  • Avoid using the original shoe box.
  • Use a separate box for shipping shoes/sneakers, with the original shoe box enclosed.
  • Include the original packing slip in your return package.
Who is responsible for covering the shipping fees for returns?

Customers are responsible for any incurred shipping fees, unless WOODstack sent an incorrect product, size, mismatched pairs, or wrong color.

What if my return doesn't meet the required conditions?

Returns that do not meet the specified conditions may not be accepted.

How can I obtain a prepaid shipping label for returns due to WOODstack's error?

If WOODstack is at fault (e.g., incorrect product sent), we will provide a prepaid shipping label for your return. Please contact our customer service team for assistance.