Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@WOODSTACK.COM. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@WOODSTACK.COM.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@WOODSTACK.COM.

Refund and Return Policy

30-Day Return Policy

At WOODstack, we hold a strong belief that delivering exceptional customer service and remarkable value is fundamental to our triumph in this highly competitive world. Moreover, we firmly advocate for a customer's entitlement to return a product without being constrained by time. For this reason, we extend a 30-day return period from the date of your purchase. To facilitate a smooth return process, we kindly request that returns are in their original condition, and inclusive of all packaging materials and UPC tags. In cases where these conditions are not met, regrettably, the return will be deemed void, and the items in question will either be destroyed or donated. To expedite the return process, kindly include your order email or a note with your order number.

Refund Policy

Your refund will be issued to you when your package is received by our returns department. Please allow 5 to 7 business days from the receipt of the package to have funds processed back to your bank account.

Exchange Policy

If your item doesn’t fit right or you don’t like the color, then you can exchange the same item for a different color or size via mail.

We're unable to process exchanges where the new item cost is higher than the original item cost.

If the new item cost is lower than the original item cost, a refund will be issued for the difference.

For an exchange, please be sure to include both the product number and size wanted.

Final Sale Items

Not all items on our website are Final Sale, however we do have a few from time to time. Please note at the time of purchase if your item has been marked as such.

Return Process

Product must not be a ‘Final Sale’ purchase.

Products must be in the original, unworn condition with tags attached to be accepted for returns/exchanges (unless it is a manufacturer defect).

• In this case, please contact customer service.
• Do not use the original shoe box as the package for shipping.
• Any returns without the original shoe box or with a damaged shoe box will not be accepted.
• A separate box should be used to ship shoes/sneakers back with the original shoe box inside.
• Please enclose your original packing slip with your return package.
• You are responsible for the shipping fees incurred for the return.
• We will provide a prepaid shipping label if we find that we sent an incorrect product, incorrect size, mismatched pairs or the wrong color.

Return Address

Woodstack.com

2 Broad St

Clifton New Jersey 07013 

Please mention Order number