At WOODstack, we hold a strong belief that delivering exceptional customer service and remarkable value is fundamental to our triumph in this highly competitive world. Moreover, we firmly advocate for a customer's entitlement to return a product without being constrained by time. For this reason, we extend a 30-day return period from the date of your purchase. To facilitate a smooth return process, we kindly request that returns are in their original condition, and inclusive of all packaging materials and UPC tags. In cases where these conditions are not met, regrettably, the return will be deemed void, and the items in question will either be destroyed or donated. To expedite the return process, kindly include your order email or a note with your order number.
Your refund will be issued to you when your package is received by our returns department. Please allow 5 to 7 business days from the receipt of the package to have funds processed back to your bank account.
If your item doesn’t fit right or you don’t like the color, then you can exchange the same item for a different color or size via mail.
We're unable to process exchanges where the new item cost is higher than the original item cost.
If the new item cost is lower than the original item cost, a refund will be issued for the difference.
For an exchange, please be sure to include both the product number and size wanted.
Final Sale Items
Not all items on our website are Final Sale, however we do have a few from time to time. Please note at the time of purchase if your item has been marked as such.
Product must not be a ‘Final Sale’ purchase.
Products must be in the original, unworn condition with tags attached to be accepted for returns/exchanges (unless it is a manufacturer defect).
In this case, please contact customer service.
Do not use the original shoe box as the package for shipping.
Any returns without the original shoe box or with a damaged shoe box will not be accepted.
A separate box should be used to ship shoes/sneakers back with the original shoe box inside.
Please enclose your original packing slip with your return package.
You are responsible for the shipping fees incurred for the return.
We will provide a prepaid shipping label if we find that we sent an incorrect product, incorrect size, mismatched pairs or the wrong color.