We, at WOODstack, firmly believe that providing awesome customer service and exceptional value is a key to success in this competitive world. There are thousands of retail and online stores providing millions of items. We also believe that customer have a right to return a product without watching the calendar. That is why we offer exceptional 365-day return window from the day of your purchase. Returns must be in original condition and include all packaging materials.
We reserve the right to assess up to 50% restocking fee if item returned is damaged, washed or soiled. We also charge restocking fee if UPC tags are missing. Please email us to get RMA (Return Material Authorization) number. Returns without RMA will be refused.
Unfortunately we do not offer merchandise exchange at this time. You have to place a new order and return original item, if you decide to go with different size, color or style.
Customer is responsible for return shipping. We waive return shipping fee and provide prepaid label in case if you received wrong item, color or style as a result of our mistake.
Please mail your returns to:
Attn: Returns Department
973 B Stuyvesant Avenue
Union NJ, 07083